Terms of Service
Dailytel recommends devices which are certified & approved (Locked or Unlocked) by our wireless network providing partners. As our customer you are responsible for the purchase and maintenance of your own wireless devices.
Dailytel may suspend, cancel, interrupt or restrict your service without notice if we suspect fraudulent, illegal, or abusive activity, failure to maintain sufficient account balance for applicable charges.
Our service is available only if the wireless device is within the wireless coverage area of our wireless service providing partners. Service may be interrupted due to system capacity limitations and system repairs or modifications. Service is subject to limitation or interruption caused by weather, terrain, obstructions such as trees or buildings and other conditions. Dailytel is NOT responsible for time lost or days lost for interruption of service caused by the above-mentioned conditions. There will be no credits or refunds issued for any reason.
In order to fulfil legal obligations (i.e. subpoena, court order, E911 information, etc.) Dailytel may release information about your account when we believe release is appropriate. There will be no call histories released to customers for any reason.
Service charges for our plans are not prorated. You will have the ability to change from one rate plan to another upon request if proper verification is provided. You should take reasonable efforts to safeguard your account, a cancelled account could result in loss of your phone number. If you wish to restore service after your account is canceled, you may need a new phone number and/or a new Dailytel SIM card. To avoid service interruption, we highly recommend that you keep your account balance fully paid and up to date.
Your service will be limited to the numbers served by our wireless service provider partner. For example, international numbers or numbers that begin with 500, 700, 855, 900 or 976 or some commonly known directory service such 411 may not be available.
The length of the call will be measured approximately from the time you press “SEND” until approximately the time you press the “END” key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. Features such as call waiting, 3-way calling, call forwarding and voicemail will incur applicable airtime charges. We may charge activation, reactivation or other fees to establish or maintain service. Certain transactions such as changing your mobile number may incur a charge.
There will be no disputes about calls not connecting or dropped calls caused by wireless service provider network interruptions, or for any other reason to call customer service.
To cancel service, you must verify that you are the account holder, put your request in with our customer service department. You will not be entitled to any type of credit for the unused portion of your account balance if you decide to terminate service. We will not suspend service if your wireless device was lost, stolen, misplaced or broken. You may not use our services to communicate any unsolicited commercial voice calls, text messages, etc. All calls must be made and received to a live person. We have the right to monitor all usage on active accounts. Any accounts with unreasonable or excessive usage (upon our discretion) will be cancelled.
Our number porting capability is limited to the abilities of wireless service provider partner, Dailytel does not guarantee that number transfers to or from our company will be successful.
MMS service will only work if used with a compatible handset.
Mobile data service will only work on compatible devices that are properly configured with our wireless service provider partners data settings. It is your responsibility to ensure that your device is data capable configured properly before purchasing our service. You are allotted a certain number data transfer bytes per 30 day period as described in your service plan. You are responsible for logging off from service, failure to log off of the internet will result in depletion of your internet usage time, and will NOT be credited back to your account for any reason. If you do not finish your allotted data within your 30 day expiration period, you forfeit the remaining MB of usage. Remaining MBs do not rollover to your next expiration period. Data allotments are provided at two different speeds. A portion of the data allotment is provided in high speed and the other portion of the data allotment is provided in a reduced speed. For example, once you have used a major portion of allocated data from your service plan the remaining data will automatically be switched to a reduced speed. Dailytel is not responsible for slow loading time when using data services and will not issue credits for this reason.
Please contact our customer service if your wireless device asks for a security code regarding SIM card (PUK code) or your wireless device security lock code. Do not attempt guessing any codes because it will disable your SIM card. You will need to pay for a new SIM card if you disable your SIM card, the cost may include shipping and handling of SIM card. You may need to purchase a Dailytel SIM card to activate your service, certain rate plans may also require you call a number to activate your service.
You are responsible for paying all charges such as airtime, maintenance fees, E911 fees, features, voicemail access from cellular phone, directory/operator assistance charges, the price of device and accessories, etc. All calls and data will be automatically deducted from your account balance. Balances are not transferable or refundable. Airtime or data allocation cannot be moved from one phone number to another phone number.
Billing rates are based on the purchased plans. International rates vary and are subject to change without notice. It is always best to contact customer service for up to date rates and available countries.
All disputes must be submitted within 30 days. Dailytel is not responsible for disputes that occurred more than 30 days from the date of the dispute.
You agree to indemnify, defend, and hold harmless Dailytel from any and all liabilities, penalties, fees, claims, and demands brought upon you by third parties resulting from use of your AirVoice wireless phone and service including, but not limited to , any violation by you of the terms and conditions of this agreement, the policies, or of any applicable statutes, ordinances, laws or regulations of any local, state, or federal authority, your use of the service and any information you submit, post, transmit or make available via the service, failing to provide appropriate notices regarding location-sensitive services, failure to safeguard your passwords, backup security question to your password or any other account information, or the rights of any third party.
Dailytel may terminate or suspend your service at any time and for any reason without liability. If you breach any portion of this agreement (including failing to refill your account within the given expiration period), we may suspend, terminate or restrict your service. We can, without notice, restrict, suspend or end your service or any agreement with you at any time for any reason, including, but not limited to: (1) if you: (a) breach this agreement; (b) use your service for any purpose or in any way not permitted under this agreement or for any illegal purpose (c) use your service for engaging in conduct that adversely affects our customers, employees, business, or any other person(d), use your service in ways that interfere with our operations, network, reputation, or ability to provide quality service; (e) engage in “spamming” or in other abusive or unsolicited communications; (f) steal from or lie to us; (g) interfere with our operations; (h) fail to follow our policies; (i) fail to use our services for an extended period of time; (j) use your service or wireless device in a manner that is excessive, unusually burdensome, or unprofitable to us; (k) use of our service exceeds our stated policies for use; or (2) if you, any user of your wireless device or any account manager on your account: (a) threaten, harass, abuse, offend or use vulgar and/or inappropriate language toward our representatives or any person whom they call using our service; (b) interfere with our operations; (c) “spam,” or engage in other abusive messaging or calling; or (d) use your service in a way that negatively affects our network or other customers.
Dailytel is not required to provide you with any notification before suspending, restricting, or terminating your service.
You accept these terms and conditions and agree to comply with all applicable laws and policies by doing any of the following (a) activating service; (b) using your service after your service is activated; (c) making a change or addition to your service; (d) paying for the service. By doing any of the foregoing, you are indicating your intent to be bound by the terms and conditions of service of this agreement. If you are a new customer and you do not agree to this agreement, do not initiate service. If you are an existing customer, you accept these terms and conditions and agree to comply with all applicable laws and policies by doing any of the following: (a) using your service after your service is activated; (b) making a change or addition to your service; (c) using your service after you make a change or addition; or (d) paying for the service. If you are an existing customer and the service is provided to you under a prior agreement and you do not agree to this agreement, you must terminate service as set forth in the prior agreement; provided, however, that if you choose to terminate service you will still be bound by the prior agreement, including your obligation to pay any outstanding amounts and your agreement to arbitrate disputes.
If you have any questions, do not activate or use your service, and contact AirVoice Wireless or its authorized agents to have your questions answered.
By initiating or continuing service in the aforementioned ways, you agree to use AirVoice Wireless service in accordance with this agreement and to comply with all applicable laws. You agree not to use your AirVoice Wireless phone for any purpose that is not allowed by this agreement or that is illegal.
* All Information is subject to change at any time with or without notification. Because of frequent network upgrades, sometimes rates and other information may change. It is best to call our U.S. based customer service at 888-944-2355 for up to date information.
Email: info@dailytelinc.com